Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mrbenateya@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mrbenateya@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mrbenateya@gmail.com.
Refund & Return Policy – AirShield
We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not 100% satisfied, we’re here to help.
30-Day Money-Back Guarantee
You have 30 days from the date you receive your AirShield to request a return for a refund.
Eligibility for a Return
To be eligible:
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The item must be in its original condition (undamaged, clean, and in the original packaging).
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Include all accessories, manuals, and parts.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
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Items damaged due to misuse, neglect, or accidents.
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Units showing signs of tampering or alteration.
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Clearance or final-sale items.
How to Start a Return
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Contact our support team at support@AIRSHIELD.com within 30 days of delivery.
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Include your order number, the reason for return, and any photos if applicable.
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Our team will provide a Return Authorization Number and return instructions.
Refund Processing
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Refunds are issued to the original payment method within 5–7 business days after we receive and inspect your return.
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Shipping fees are non-refundable. If the return is due to our error (wrong item, defective unit), we will cover return shipping.
Exchanges
If you received a defective or damaged product, we will send you a replacement at no additional cost once the original is returned.
Order Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After that, the order may already be processed or shipped.
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